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Terms & Conditions

Last Updated: 3/17/2026

Welcome to All Pro Heat Pump Solutions! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our website (https://allproheatpumps.com/) or booking our services, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website or services.

1. Definitions

  • “Company,” “We,” “Our,” or “Us” refers to All Pro Heat Pump Solutions.
  • “User,” “You,” or “Your” refers to any person accessing our website or using our services.
  • “Service(s)” refers to heat pump installation, repair, maintenance, HVAC services, and any other services provided by All Pro Heat Pump Solutions.

2. Booking and Payments

  • Appointments can be scheduled via phone or through our website.
  • Prices for our services may vary based on location, service type, and system condition.
  • Payment is due at the time of service unless otherwise agreed upon.
  • We accept cash, credit/debit cards, and other approved payment methods.
  • Any additional charges will be discussed and confirmed before service completion.

3. Cancellation and Rescheduling Policy

  • Cancellations must be made at least 24 hours before the scheduled appointment.
  • A cancellation fee may apply if an appointment is canceled less than 24 hours before the scheduled time.
  • Rescheduling is subject to availability.

4. Service Satisfaction and Limitations

  • We strive to provide the best results; however, we cannot guarantee complete resolution of all system issues due to equipment age, condition, or external factors.
  • Certain repairs or replacements may require additional parts or labor at an additional cost.
  • If you are not satisfied with our service, please contact us within 48 hours of service completion for a possible resolution.

5. Liability and Damages

  • We take great care while servicing your system; however, we are not liable for pre-existing damage, system failures, or deterioration.
  • We are not responsible for damage resulting from improper installation by third parties, manufacturer defects, or customer misuse.
  • Please inform our technicians of any known system issues or concerns before work begins.

6. Customer Responsibilities

  • The customer must provide access to the property at the scheduled appointment time.
  • The service area should be accessible and free of obstructions.
  • Electricity must be available for diagnostics and service.

7. Privacy Policy

  • We respect your privacy and only collect necessary personal information for scheduling and service fulfillment.
  • We do not sell or share your personal information with third parties.
  • Message Frequency may vary
  • Message and data rates may apply
  • Text HELP for help
  • Opt in to get  SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys
  • Text STOP to cancel and no further messages will be sent
  • For more information, please review our Privacy Policy.

8. Website Use

  • The content on our website is for informational purposes only and is subject to change without notice.
  • Unauthorized use of our website, including but not limited to hacking, scraping, or transmitting harmful code, is strictly prohibited.
  • We are not responsible for third-party links or external websites accessed through our site.

9. Changes to Terms and Conditions

  • We reserve the right to update these Terms and Conditions at any time.
  • Continued use of our website or services after changes are made constitutes acceptance of the revised terms.

10. Governing Law

  • These Terms and Conditions are governed by the laws of the state in which All Pro Heat Pump Solutions operates.
  • Any disputes arising from these terms shall be resolved in the applicable courts of that state.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

All Pro Heat Pump Solutions
View on Google Maps
669-900-2804